on 12-04-2022 18:45
unfortunately re installed win 10 , didnt realise cookies were required to keep device working.
virgin app now states number of devices reached,cant do anything till 5/5/22.
my laptop is on the list but wont let me use it, can this be reset somehow ?
on 14-04-2022 09:13
Hi chipstick81,
Thank you for reaching out to us in our community and welcome, sorry to hear you have reached your device limit and since re-installing windows on your device you cannot use TV go until the next refresh date, moving forward please make sure the Cookies aren't removed automatically, on this occasion I will be more than happy to help by resetting your devices our end, I will send you an invite into a private chat shortly, once received please click on the purple envelope to accept.
Regards
Paul.
on 14-04-2022 17:05
Hi chipstick81,
Thank you for joining me in a private chat and clearing security, due to the issue you had with your windows 10 device using up all your device slots I have reset the devices on this occasion, if this did happen in the future we would have to wait for the next refresh, if you do have any other issues or need further help, please do not hesitate to reach back out.
Regards
Paul.