on 25-10-2021 20:30
Hi everyone,
I'm hoping someone can help me here, I've been watching The Blacklist on my TV 360 box and using the virgin tv go app on my Samsung with no problems.
A couple of days ago I started getting this error message "this program is blocked on your device due to copyright restrictions" on the tv go app
I can still watch on my TV 360 box with no problems which I find really strange. so far ive cleared the cache and I am running the latest version of android aswell.
has anyone got a solution to this??
thanks
on 25-10-2021 20:44
From a quick play with TV Go, it looks like the episodes listed are only available for watching on a set-top-box - TiVo, V6 or 360.
They don't seem to be available to view on a mobile device.
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on 25-10-2021 20:53
thanks for your reply. I guess I'll just watch it on the tv then.
it's strange as it has worked fine previously on the app and then all of a sudden last week it stopped.
on 27-10-2021 08:42
Thanks for your post and welcome to the Community Forums, jayfo90,
Our on-demand and streaming licences are for limited times, which may explain why it worked on the TVGO platform earlier but not now. Apologies
Cheers,
Corey C
on 30-10-2021 01:01
Why does copyright prevent me from watching programmes on my mobile? Surely if I am paying for the service I can watch across my devices?
on 01-11-2021 09:03
Hi, I've had the exact same issue, with the added complication of now being unable to watch anything via the channels menu (other than kids shows). I'm being told I have to upgrade to watch it, despite having the Ultimate Oomph bundle.
When I called to report it, I had to explain it to 6 different people and I was told it would be resolved within 48 hours. 9 days later and still the same issue...
on 02-11-2021 00:11
Interestingly I've discovered if I download them to my phone I can watch them! Case in point is Strike Back. Go figure!
on 03-11-2021 08:52
Hi @Kay72
Welcome to our Community Help Forum 🙂
Sorry to hear you are having issues watching programmes via the channels menu on the TV Go app, I understand how frustrating this must be.
Have you tried deleting and re-installing the App?
What error message is displayed when you try to watch anything from the channels menu?
Kind regards,
Serena
on 03-11-2021 09:23
Hi Serena, thanks for your response. I have tried the uninstall and reinstall option. I also signed out then in again. I've tried on 3 different android devices and have the same issue each time. The message I get is "if you'd like to watch this programme please call us... to upgrade your Virgin TV package".
It is extremely frustrating as I was told it would be resolved within 48 hours. Now on day 11 with no update...
on 04-11-2021 14:42
Hi Kay72,
Thanks for coming back and for letting us know.
I'm going to pop you over a PM now so I can help further. Please find my message over at the purple envelope 🙂
Regards,
Beth