on 16-08-2021 11:10
hello,
i have just returned to virgin media, could you help, I am trying to watch virgin go on my laptop at my static caravan, I am on the ooomph package, and there is no virgin connection on the site.
Every time I try to play a station on the laptop it says cannot connect.
Am I missing something I need to do
Many thanks
George
on 16-08-2021 17:42
@george3049 wrote:I am trying to watch virgin go on my laptop at my static caravan, I am on the ooomph package, and there is no virgin connection on the site.
Are you saying that you don't have an internet connection in your location? You either need mobile data coverage, or a WiFi connection.
Do you have either?
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on 16-08-2021 21:42
Hi,
Thank you for replying, I have a contract with virgin on the full package, I have internet wifi, and can use virgin go tv on my mobile, however when I try to play on my PC I get "sorry - cant play this at the moment" it has been like that ever since it was installed 4 weeks ago. I can play sky sports stuff but nothing on the virgin app.
on 16-08-2021 23:44
Hi george3049,
Have you tried from a browser on your PC?
https://virgintvgo.virginmedia.com/en.html
on 17-08-2021 12:28
hi
dave,
I have used your link with, Microsoft Edge, internet explorer 11, and google chrome, none of them work, just keep getting the same "sorry - cant play"
on 18-08-2021 12:55
Thanks for your post and for reaching out to the Community Forums, george3049,
Sorry to hear that you are having issues using the TVGO service. It does sound specific to that laptop, Are you able to try on another device?
Cheers,
Corey C
on 18-08-2021 13:03
not at the moment, but will try another laptop later
on 18-08-2021 13:04
could I use my amazon fire stick to access tv go service?
on 18-08-2021 13:31
@george3049 wrote:could I use my amazon fire stick to access tv go service?
I'm afraid it isn't supported on a firestick and not available from the Amazon app store.
on 18-08-2021 13:34
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