unable to install sky sports app on android

[mandy473]

Hi has anyone found a solution to install the sky sports app on android.  I keep getting the message this device is not compatible with this app.  I am running version 10 so cant see the problem.  Install fine on ipad?

Many thanks.

[newapollo]

Hi @mandy473 

Providing you are in the UK and not using a VPN which appears to be from another country, then there should be no issues installing the Sky Sports app through Google Play on any Android device version 5.0 or above, unless you are trying to install the app on a kindle device.

https://www.virginmedia.com/help/watching-sky-sports 

[Gareth_L]

Hi mandy473]

Sorry to hear this 

What device and operating system are you trying on 

Are you able to download other Apps okay 

Gareth_L

[mandy473]

Hi I am using a ventura tablet running on android version 10.  I have noproblem installing any other apps.

[newapollo]

Hi again @mandy473 

Is the ventura location set up as UK, also is the googleplay app set up as location UK?

[mandy473]

Hi still unable to install getting very frustrated now.  

Thanks for your help.

[Kath_F]

Hi mandy473, 

Thanks for coming back to us on this. 

We're sorry to hear this is still an issue for you. When trying to download the app to your device, what error message are you getting? 

As per newapollo: Is the Ventura location set up as UK, also is the Google Play app set up as location UK?

Pop back and let us know. 

Thanks, 

[mandy473]

Hi thanks for you reply.  Both the google app and the ventura app are set up as uk. Please see screen shot below with the error 

[Kain_W]

Hi mandy473,

Thanks for posting and welcome to the community!

Sorry to see you're having issues with this device installing the Sky Sports app.

As it is Sky's App it may be a case of the device not being compatible with the application I'm afraid.

Has any other devices been able to install the app?

Cheers,