tv go will not sign in

[travisianlland]

my details are correct, im able to sign into my virgin media but the tv go says password or username is wrong. ive tried using the app on my andriod phone and also on my laptop web browser

[travisianlland]

ive looked on help pages, didnt help, tried txt messaging they send me back to help pages, tried live chat they told me to call, i call, they send me a txt to link me to the help pages i was originally on.

im going around in circles and about to just cancel my account if i can without actually talking to anyone 

[Gareth_L]

Thanks for your post travisianlland
Sorry to hear about the issue with your TY GO 
I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L