i have been trying to watch tv on the tv go app, but whenever i sign in it says i need to upgrade.
i have tried this on both my ipad and my laptop, and neither have worked.
i haven't moved house or recently got virgin, so not sure why it is happened.
7 hours ago
Thank you for reaching out to us in our community, I am sorry to hear you are unable to use you TV go app.
Is the content you are trying to watch part of your package?
Have you tried uninstalling and reinstalling the app?