i have been trying to watch tv on the tv go app, but whenever i sign in it says i need to upgrade.
i have tried this on both my ipad and my laptop, and neither have worked.
i haven't moved house or recently got virgin, so not sure why it is happened.
Thank you for reaching out to us in our community, I am sorry to hear you are unable to use you TV go app.
Is the content you are trying to watch part of your package?
Have you tried uninstalling and reinstalling the app?
I haven’t even tried to watch anything,I can’t even look on the guide or anything.
i have tried reinstalling the app on both my phone,laptop and tablet, and none work.
Would you be able to post a screenshot on here of what happens when you try to use the service please so that we can take a look?
This may help us to work out what's happening.
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Do you have an active online account which you are able to access?
Are you also signing in to TV Go with the primary account details?
a month ago
yes i have signed in with the primary account details
4 weeks ago
Sorry for the delayed reply.
Have you managed to log in since posting? If still having issues, please let me know.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"