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luke1878
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tv go not working

i have been trying to watch tv on the tv go app, but whenever i sign in it says i need to upgrade.

i have tried this on both my ipad and my laptop, and neither have worked.

i haven't moved house or recently got virgin, so not sure why it is happened.

help appreciated

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Re: tv go not working

Hi Luke,

 

Thank you for reaching out to us in our community, I am sorry to hear you are unable to use you TV go app.

 

 Is the content you are trying to watch part of your package?

 

Have you tried uninstalling and reinstalling the app?

 

 

 

Kind regards

 

Paul.

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luke1878
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Message 3 of 8
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Re: tv go not working

I haven’t even tried to watch anything,I can’t even look on the guide or anything.

i have tried reinstalling the app on both my phone,laptop and tablet, and none work.

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Re: tv go not working

Morning

 

Would you be able to post a screenshot on here of what happens when you try to use the service please so that we can take a look?

 

This may help us to work out what's happening.

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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luke1878
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Re: tv go not working

Screenshot_20190822-105930_Virgin TV Go.jpg

 

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Re: tv go not working

Do you have an active online account which you are able to access?

 

Are you also signing in to TV Go with the primary account details? 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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luke1878
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Message 7 of 8
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Re: tv go not working

yes i have signed in with the primary account details

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Re: tv go not working

Hi Luke1878

 

Sorry for the delayed reply.

 

Have you managed to log in since posting? If still having issues, please let me know. 

 

kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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