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thenel
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tv go not accepting pin

hi, trying to watch tv go app but it's advising I'm using incorrect pin. I'm not as I can access on tv. 

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Re: tv go not accepting pin

Hello thenel, 

That is strange, can you give 0000 a try for me please?

 

Thanks Joe_F

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thenel
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Re: tv go not accepting pin

hi, thanks got it. I'm also unable to access my online account. I'm advised I've left virgin media, can you help? 

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Re: tv go not accepting pin

Hello Thenel,

 

Thank you for reaching out, sorry you've been having some issues with your online account.

 

Can I please just confirm, are you accessing your My Virgin Media account using a Virgin Media email or a third party email (e.g. outlook, gmail, live)?

 

Thank you, Emily

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