Hi i'm new to this so your help will be appreciated. TV anywhere on my phone works fine but on my android tablet i'm having problems. When I try to select a live programme to watch/stream from the 'guide' section nothing happens. It will let me select one from 'what to watch' section. I find this really strange and wonder if anyone can help. My tablet is a Samsung Tablet A7 2016. Oh and i've registered both devices....thanks.
Hi Micky, Thanks for your help. I have tried changing the settings but it still did not work. The strange thing is it will stream from the 'What to watch' menu but not from 'Guide' menu......very strange...think i'll have to contact virgin to see if they can help...thanks again best regards Magie
I'm still having the same problem with my tablet...I tried uninstalling the app then reinstalling it but it has not made any difference....when I click on a channel/program nothing happens no options come up . If you had any more ideas please let me know. Thanks
Thanks for coming back to me on this and I am very sorry that things are not working again
I really have no idea what is what with this one.
The only thing I can think of that we haven't yet tried is to completely reset the tablet. Doing this does mean you lose everything as you take it back to factory settings. If you decide to do it, make sure you back everything up
Come back and let me know how it goes.
Kath_F Forum Team
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