on 04-07-2021 18:43
I have recently had my phone repaired. Now when I try and access skysports via the app, it says the device limit is reached and I am unable to watch on my phone. When I try and click on the link to manage the devices on skysports, it times out and does recognise the URL. x
Also, for my VirginTVGo app, my mobile is now appearing twice on the list of devices registered and I can't seem to delete it. When I try and add another device it says device limit reached and won't give the option to replace one on the list already.
Can you help with this?
on 05-07-2021 18:49
Hi @NS11771,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear this. Would you like me to reset these for you?
on 05-07-2021 20:00
Yes, if you could reset them, that would be great. Will this work for Skysports and VirginTVGo?
on 05-07-2021 20:06
Sure.
I will pop you a PM now so we can clear security first 🙂
Speak soon.
on 06-07-2021 13:05
Thanks for taking the time out to speak with me via PM @NS1171
Glad that we could this sorted for you 🙂
Don't hesitate to pop back on the Forums if you need any further help.
Have a lovely day.