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skysports device limit reached

NS1171
Joining in

I have recently had my phone repaired. Now when I try and access skysports via the app, it says the device limit is reached and I am unable to watch on my phone. When I try and click on the link to manage the devices on skysports, it times out and does recognise the URL. x

Also, for my VirginTVGo app, my mobile is now appearing twice on the list of devices registered and I can't seem to delete it. When I try and add another device it says device limit reached and won't give the option to replace one on the list already.

Can you help with this? 

4 REPLIES 4

Ayisha_B
Forum Team
Forum Team

Hi @NS11771,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear this. Would you like me to reset these for you?

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Yes, if you could reset them, that would be great. Will this work for Skysports and VirginTVGo? 

 

Sure. 

 

I will pop you a PM now so we can clear security first 🙂

 

Speak soon. 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for taking the time out to speak with me via PM @NS1171

 

Glad that we could this sorted for you 🙂

 

Don't hesitate to pop back on the Forums if you need any further help. 

 

Have a lovely day. 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs