on 10-08-2020 13:57
hi i have 5 devices registered on the tv go app and i cannot log in anywhere to use can these all be deleted please, it says i cant change them until 1st Sept but doesnt give me the option to delete or replace?
on 10-08-2020 14:31
Thanks for that michellemxx
Can you please try devices in the next hour please
Gareth_L
on 10-08-2020 14:35
there gone, thanks for your help
on 10-08-2020 15:03
Thats great news michellemxx
Just bear in mind any web browsers like chrome etc are classed as a device and any updates they get are then classed as an extra device
Anything else pop back on here, but start a new thread
Gareth_L
on 10-08-2020 17:05
on 10-08-2020 17:28
Hello ronnieurquhart
So sorry to hear this is happening
I would like to help get this sorted for you
Before I ask for account access and pass security, can you please try a device now
Gareth_L
on 26-09-2020 12:41
Hi - I have the same problem. All the devices are the same as the one I am tryiong to watch on, but it still says I;ve reached the maximum!! - can anyone at virgin help please.
on 02-10-2020 11:38
Hey @timcsalmon,
Are you using the app or the browser version of TV go? When you login through the browser it will create a new device on the devices list every time you use the browser to watch.
Regards
Steven_L
on 02-10-2020 16:03
I'm using the app.
on 02-10-2020 16:18
Would you like me to reset all of your devices, so that you can start again and add the devices that you need to be on there.
Regards
Steven_L