issues logging into Sky Sports app.

[hd1970]

We have recently moved house and now the sky sports app will not work on either of our Microsoft Surface Pros.

It worked fine before we moved and works on all other devices e.g. iPad and Samsung tablets.

We get a message saying the account is no longer active and to call Virgin to get it reactivated.  I have done this, the person I spoke to said it wasn't the account but an issue with the device.

We have uninstalled and reinstalled the Virgin Go app and the Sky Sports app; restarted both PCs; cleared all cookies but yet it is still giving us the same error message.

Any help would be greatly appreciated, thanks.

[Serena_C]

Hi @hd1970

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the issues you are experiencing when logging into the Sky Sports app on a Microsoft Surface Pro.

May I ask if your Microsoft Surface Pro uses Windows 10?

Have you tried following the trouble shooting steps here?

Kind regards,

Serena

[hd1970]

Hi,
Yes it uses Windows 10 and I have tried all the troubleshooting tips.
Hope you can help.

Thanks

[Natalie_L]

Thank you for your reply hd1970. 

Just to confirm, are you able to login to your online account without any issues since your move?

Thanks