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NickJS
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Message 21 of 82
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Re: iOS app now woefully slow to connect

I have been having the same problem for ages. Very slow on iPad with WiFi & also same slow speed in iPhone with 4G

its a real pain

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FloristGrump
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Message 22 of 82
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Re: iOS app now woefully slow to connect

Hi Kath,

Firstly, can I add my own name to this lengthening list of people who is experiencing long connection delays with the TV Control app. I have had these issues for a while but was expecting a fix in due course. It seems a long time coming but it is, at least, nice to know that a solution is being discussed.

With regard to to prioritising, I understand your point about fixing things that are totally broken first but keep in mind that for many people like me, this app is a piece of Virginmedia-branded software that we interact with on a constant basis (at least 4 or 5 times a day - sometimes many more). If every single one of those interactions is a frustrating wait for 30-50 seconds then a lot of people are getting very frustrated at Virginmedia a lot of the time. The cumulative psychological effect on brand perception cannot be something that the company want to leave unchecked for too long surely?!

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pauls_griff
On our wavelength
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Message 23 of 82
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Re: iOS app now woefully slow to connect

Brilliant reply. My thoughts entirely. 

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Richard711
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Message 24 of 82
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Re: iOS app now woefully slow to connect

I’m posting to add my name to the list of frustrated customers.

It takes a good 45 seconds to open the app, but very good, and quick once it has opened. 

It has to be a timeout waiting for a preferred connection method..

im on an iPhone 8 Plus.

 

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hughjlf
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Message 25 of 82
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Re: iOS app now woefully slow to connect

I agree - the app is slow and cumbersome - makes me not want to use it - which is a real shame since otherwise it's a useful app. I do wonder why Virgin bothers at all with something that is so fundamentally third rate and unfit for purpose.

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timtunes
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Message 26 of 82
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Re: iOS app now woefully slow to connect

I can agree, same problem here -v6 with (now) XSmax on ios 12

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JosLeach
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Message 27 of 82
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Re: iOS app now woefully slow to connect

Same issue for a while.  Have VM 215mb download, hub 3 in modem mode and Deco mesh WiFi.  Doesn’t matter whether I’m right next to the VM box / master router or anywhere in the house it’s the same: 45 seconds to connect to V6. “Not a priority” VM should listen to their customers to understand what is a priority to us.  The dismissive nature (when they bother to acknowledge at all) is disappointing, as is a V6 box without HDMI active switching... I do wonder how they get through QC - more CAT required guys.

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Marni1971
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Message 28 of 82
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Re: iOS app now woefully slow to connect

Sorry for the late reply. 

 

As you can see there’s now three pages of customers with the same issue. Please raise this problem again to be treated as a matter of urgency since four months later there’s no improvement. 

 

(Just now I retried it again on iPad running iOS12.01 - it took 36 seconds to load)

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bradsweb
On our wavelength
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Message 29 of 82
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Re: iOS app now woefully slow to connect

I note that the “TV Control” app has just been updated via the App Store - still took 45 seconds to load though!  Come on Virgin, let’s have some customer care, and sort this out!

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timtunes
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Message 30 of 82
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Re: iOS app now woefully slow to connect

Yes, still takes forever - how can this be acceptable????

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