Firstly, can I add my own name to this lengthening list of people who is experiencing long connection delays with the TV Control app. I have had these issues for a while but was expecting a fix in due course. It seems a long time coming but it is, at least, nice to know that a solution is being discussed.
With regard to to prioritising, I understand your point about fixing things that are totally broken first but keep in mind that for many people like me, this app is a piece of Virginmedia-branded software that we interact with on a constant basis (at least 4 or 5 times a day - sometimes many more). If every single one of those interactions is a frustrating wait for 30-50 seconds then a lot of people are getting very frustrated at Virginmedia a lot of the time. The cumulative psychological effect on brand perception cannot be something that the company want to leave unchecked for too long surely?!
I agree - the app is slow and cumbersome - makes me not want to use it - which is a real shame since otherwise it's a useful app. I do wonder why Virgin bothers at all with something that is so fundamentally third rate and unfit for purpose.
Same issue for a while. Have VM 215mb download, hub 3 in modem mode and Deco mesh WiFi. Doesn’t matter whether I’m right next to the VM box / master router or anywhere in the house it’s the same: 45 seconds to connect to V6. “Not a priority” VM should listen to their customers to understand what is a priority to us. The dismissive nature (when they bother to acknowledge at all) is disappointing, as is a V6 box without HDMI active switching... I do wonder how they get through QC - more CAT required guys.