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kdahmash
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error code: vgc-4253024363:400 sky player

When i try and watch sky sports through the sky player app i keep getting  error code: vgc-4253024363:400

i have tried reinstalling the sky player app, restarting my mac and also performing on software update on my mac but the problem still persists. 

Please advice. 

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Re: error code: vgc-4253024363:400 sky player

Good Evening kdahmash,

 

Thanks for posting on our Community Forums,

 

Sorry to see you've been having issues with the Sky application, are you still experiencing this issue?

 

Can you tell me what channels you're having this issue with?

 

David_Bn

 

 

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kdahmash
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Re: error code: vgc-4253024363:400 sky player

Yes, this problem is with sky sports suite of channels.

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Re: error code: vgc-4253024363:400 sky player

Thanks for getting back to me.

 

We have been made aware of customers struggling with this issue with Sky Sports content and are working with them to resolve this. Have you spoken to Sky regarding this issue?

 

David_Bn

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kdahmash
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Re: error code: vgc-4253024363:400 sky player

No I have not reached out directly to sky. Do you advise I do that? Also do you know what the source of the problem is?

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Re: error code: vgc-4253024363:400 sky player

It would be worth logging this with Sky via their Forum. It's likely that the more people reporting the problem, the faster it's likely to get fixed.

 

We've not been advised as to what the issue is, hopefully the forum that Sky provides will be able to offer more answers to your questions than this board can do.

 

Sorry for any inconvenience this has been causing you

 

Kindest regards

 

David_BN 

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