26-06-2021 10:48 - edited 26-06-2021 10:52
Can anyone logged into and using the TV Go app with their own email address can change the PIN, including our children.?
Is this correct operation. ?
Is the TV Go PIN the same as the TV V6 PIN ?
on 26-06-2021 11:00
The PIN on TV-Go is the same as your TV-box PIN, yes.
You should only have one login to TV-Go per subscription, IIRC.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 26-06-2021 11:03
When others log in they use their own email address and password, It seems they can also change the PIN as well as the Master account email address.
on 26-06-2021 13:50
This thread https://www.virginmedia.com/help/tv-go-app-settings says:-
Change Pin
The default Virgin TV Go PIN is 0000. This PIN is used by all Virgin TV Go devices and is not related to the TV PIN on your Virgin TV box. You can set the pin to any 4 digit number. If you can’t remember your PIN, you can reset your PIN here too.
See Parental Control on Virgin TV Go for details on how to change your Virgin TV Go PIN.
on 26-06-2021 15:07
Please can you explain why all users of TV Go (different email accounts) can reset and change the PIN.?
How do you set TV GO so that only certain users can change the PIN
on 26-06-2021 15:10
Only the primary account should be able to log into TVGO, therefore secondary email accounts should be unable to log into TVGO and have no way of changing the TVGO pin.
on 26-06-2021 15:21
Well how is that going to work? If all users use the same account as the master account every user can reset the PIN back to 000 and override any parental controls.
on 26-06-2021 15:31
It's entirely up to yourself if you give others your login details,.
You should be aware that if allowing others to use your login then they can make changes etc.
.
26-06-2021 15:52 - edited 26-06-2021 15:54
So we have established that ALL USERS of TV Go on my Virgin Media account can reset the PIN back to 0000.
Even though they use different log in details.
This renders the "Parental Controls" useless as any child who logs in can reset the PIN top a KNOWN number and watch anything they want.
Shame on you Virgin Media, how am I expected to protect my children from inappropriate content.?
26-06-2021 16:10 - edited 26-06-2021 16:12
OK I think I have sorted this out;- although all users log in with the same "master" email account log in details. When you go to change the PIN the log in details are asked for a second time.
So assuming I set up the childs laptop myself and entered my own log in details, the child will not know what those details are so will not be able to get to the change the PIN.