Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I can see there are a few threads with a similar issue to mine but none of those have a resolution which is avaiable to everyone - they require private messages.My problem is that I can't use TVGO on any of the registered devices. I have 3. Each of t...
Help
I need help, VirginTvGo app worked until recently. Have reset laptop, reinstalled app, reset password, tried chat help, but still can't log in on windows laptop.Ipad and iphone work with old ntlworld.com email address but i can't access this on my la...
My new iPhone keeps having to re register on TV Go app using up the monthly allowance. Have even had 2 other long term registered devices have to re register. This does not appear to be an isolated issue. Phoned Virgin on Tuesday to be told I would g...
Could anyone help me, please? I have the Virgin TV Go app on my iPhone. Every time I add a programme to my Watchlist on the app, it confirms that it has been added but it never appears on my Watchlist on my streaming box. I’ve attached a screenshot o...
A number of posters have commented on issues with Virgin TV Go and problems watching live TV, including premium sports channels. I have the same issue but haven't seen a resolution in the previous posts I have read. I use TV Go when away on holiday, ...
My brother has his iphone 14 pro registered, however everytime he goes on the app, he has to re-register it, now he has used the 3 monthly changes and it is asking him to register the device again despite it being registered already.Any help? Thanks ...
I am getting upset and fed up that all of a sudden some of my recordings will not play on either my iPad or iPhone! They are all on the same network and it had been working fine but for a few hiccups. This though has greatly impacted me. I’m a disabl...
Dear allOn the app in the browser it keeps saying maximum devices reached and no more changes allowed for the month. I have stopped cookies and cache being cleared from the following sites / urls: virginmedia.comvirgintvgo.virginmedia.comspark-prod-g...
