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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 609 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25067 Views
  • 185 replies
  • 1 kudos

DOWN LOAD SKY SPORTS TO ME LAPTOP , PLEASE ?

WHY CANT I DOWNLOAD SKY SPORTS TO MY LAPTOP ? SOMEONE MUST KNOW ? WELL MAYBE NOT ...CERTAINLY NO-ONE ON THE HELP LINE DOES . ANSWER GO TO THE SKYSORTS APP AND DOWNLOAD IT  . NO NO NO NO NO ........IT DOWNLOADS IT TO MY IPHONE .  

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25067 Views
  • 185 replies
  • 1 kudos

Sky Sports Device Limit reached

Hi team,I've recently had an issue where Sky Sports says I have reached my device limit. However my Virgin Account says I have all slots available. Grateful for any help thanks.  

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"Sorry - we can't play this at the moment 0"

Hi,I'm having issues on a windows 11 laptop playing TV GO. I can hear the sound but can't view the picture. The error being "Sorry - we can't play this at the moment 0"I can see this is a common issue but does anybody have the fix? ThanksSteve

tvgo not working - registered devices

when trying yo login i get told service not available then when i try again i get told that im use a max of 2/5 devices and have to remove one before adding a new one but my device is registered in the list of 2 devices one is my computer in study an...

rrsj79 by Joining in
  • 114 Views
  • 1 replies
  • 0 kudos

TV GO NOT WORKING

TV GO open ok , when i select a tv channel to watch i am asked to Register or Sign in . Already registered s i sign in .Then the screen goes ORANGE and stays ORANGE .  Message on top line says ....Authorisation Error.has something on the laptops sett...