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sdha
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access to sky sports and cinema

trying to access sky sports and cinema on my phone and keeps coming up with unexpected error all bt sport channals are working ok and ideas

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Re: access to sky sports and cinema

Hi sdha

Thanks for your post 

Sorry to hear about the Sky Sports App not working 

Are you still having the same issue

If so what device is this happening on, and what error message are you getting?

Hope to hear back from you soon 

Regards 

Gareth_L Forums Team 

 

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sdha
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Re: access to sky sports and cinema

thanks Gareth,

 

Yes I am still having the problem

But is is only on Sky sports and cinema and not happening on BT Sport etc.

The message comes up as

Unexpected error

Oops something went wrong

Please try again later

Every time I retry the same message comes up. My Lap top works fine but the problem is on my I-Phone these are my 2 registered devices.

Any advice to resolve is much appreciated

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Re: access to sky sports and cinema

Morning @sdha,

Sorry to hear this is still an issue for you.

Are you logging into the Sky apps via the Virgin Media logo rather than trying to sign in as a Sky customer?

A screenshot of the screen/error you're getting would be good, just make sure you scrub out any personal info.

You can find full details of how to view Sky content on a mobile device here: https://virg.in/skyonthego.

Best,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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sdha
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Re: access to sky sports and cinema

All resolved thank you.

The link you sent me gave me all the information I needed many thanks Sdha
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Re: access to sky sports and cinema

Brilliant!

Really glad that's sorted @sdha, here if you need us.

Best,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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