on 16-12-2021 19:27
Trying to watch recorded programs on my i-pad with Virgin TV Go but it comes up with message saying "TURN ON VIRGIN TV BOX" The box is on!!! This happens most times but then another day it will let me watch them.!! What is going on?? Can it be fixed? Or is this an ongoing problem?
Hope someone can help
Cheers
Answered! Go to Answer
on 29-12-2021 00:13
on 29-12-2021 11:15
The second screenshot in message 8 in this thread shows how to connect.
Press the icon to the left of the search icon at the top right of the Virgin TV Go app then press the name of your TV 360. This should connect your VirginTV Go app to your TV 360.
Once connected, you can disconnect by pressing the name of your TV 360 then pressing Disconnect.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 29-12-2021 14:30
on 29-12-2021 14:44
No, you can’t simply enter the CPE IP because there’s no way to do that and anyway it can change potentially.
The Virgin TV Go app gets this CPE IP when it first communicates with the TV 360 but sometimes for some reason it doesn’t get it and this error is the result.
To be honest, @Kath_F @ModTeam , it really is time that your developers got a handle on this bug and fixed it.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 29-12-2021 18:06
on 29-12-2021 18:13
on 29-12-2021 19:05
This issue is just so intermittent and hence very frustrating for anyone wanting to use this facility.
It doesn’t bother me at all as I never watch recordings on my iPad.
As an example, from a few minutes ago. Mine showed Unknown then a minute later showed a correct IP, after, on this occasion, connecting and disconnecting (didn’t fix it) then closing and opening the app (did correct it).
Note the times on these two screenshots:
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 04-01-2022 20:26
Hi DEWEYD,
So I can get a few more details from you I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 30-01-2022 18:26
Sorry to hear that you are having same trouble but Virgin don't seem to think it's a problem!! Albeit it is for us!!! Someone name Alex from Virgin messaged me to try and help with the problem but they gave up without really solving anything. Oh for my Tivo box!!! And don't get me started on the remote that lights up for a nanno second and you then press the wrong button (watch tv in the dark)
on 20-04-2022 14:59
Still having this problem which I first complained about in December 2021. This seems to be a problem within many other virgin customers according to the messages I have seen on this community forum over the past few weeks. I even bought a new i-pad thinking maybe my 5 year old i-pad wasn't compatible with the new technology within the 360 box. Wrong!!! The problem is still there i.e. unable to watch saved programs on my i-pad as the CPE IP in diagnostics displays "UNKNOWN" on a regular basis. This surely is a software problem within the 360 box and not a matter of not having wire connections properly plugged into the 360 box!!.The virgin app is called Virgin TV GO but how can that be when one cannot "GO" into the next room and watch saved programs on an i-pad.!! The Virgin advertised the 360 box as an upgrade to the existing Tivo box but how can that be when more features were removed than given. Imagine entering an aircraft and informed you had been upgraded to first class and found you were to be sitting on orange boxes!!! This problem should be a priority with the Virgin technology department to sort out pronto or give me back my Tivo box!!!