on 28-04-2022 20:38
Not working on iPad mini 4
is working on the iPad Air 5
Looked at diagnostics and exactly the same (apart from IP obviously)
Just get message
Not Available
Sorry - we cannot play this at the moment
any thoughts
on 29-04-2022 20:50
Hi @mark2kooki thanks for your post lthough I'm sorry to hear of your concerns.
Is this still happening today for you - can you please confirm if you've tried to uninstall and reinstall the app please, and does this happen on all TV channels for you? Can you also provide screenshots of this if possible too please?
Many thanks
on 30-04-2022 16:07
Hi
been a week and still happening. I have deleted. Reinstalled. Rebooted full works
this is the screen all live channels and box sets
on 01-05-2022 16:21
Thanks for coming back to us @mark2kooki.
Have you tried to change your password?
Does this only happen on a specific channel or is it fully across all channels on the TV go app?
Are you able to watch Sky Sports content via the Sky Sports app?
Regards,
Steven_L
on 01-05-2022 18:46
Happens on all channels
havent tried changing password as it works on the other iPad
don’t have sky sports
on 03-05-2022 08:55
Thanks for the response mark2kooki,
Welcome back to the community.
Can I ask whether the App is updated to the latest version?
Thanks,
on 04-05-2022 19:58
Yeah all updated still nothing
on 06-05-2022 09:15
Thanks for coming back to us @mark2kooki, I can reset your TV GO account, to see if this clears the issues but would need to confirm a few details over via private message, please look out for my message and we can get started.
Regards,
Steven_L
on 09-05-2022 11:38
Thanks for confirming your details via private message @mark2kooki.
I have now reset your TV GO devices, please give it a try and let me know, if you have any further issues.
Regards,
Steven_L