Virgin tv go stopped working

[mark2kooki]

Not working on iPad mini 4

is working on the iPad Air 5

Looked at diagnostics and exactly the same (apart from IP obviously)

Just get message

Not Available

Sorry - we cannot play this at the moment

any thoughts

[Tom_W1]

Hi @mark2kooki thanks for your post lthough I'm sorry to hear of your concerns. 

Is this still happening today for you - can you please confirm if you've tried to uninstall and reinstall the app please, and does this happen on all TV channels for you? Can you also provide screenshots of this if possible too please? 

Many thanks

[mark2kooki]

Hi

been a week and still happening. I have deleted. Reinstalled. Rebooted full works

this is the screen all live channels and box sets

[Steven_L]

Thanks for coming back to us @mark2kooki.

Have you tried to change your password?

Does this only happen on a specific channel or is it fully across all channels on the TV go app?

Are you able to watch Sky Sports content via the Sky Sports app?

Regards,

Steven_L

[mark2kooki]

Happens on all channels

havent tried changing password as it works on the other iPad 

don’t have sky sports 

[Kain_W]

Thanks for the response mark2kooki,

Welcome back to the community.

Can I ask whether the App is updated to the latest version? 

Thanks,

[mark2kooki]

Yeah all updated still nothing

[Steven_L]

Thanks for coming back to us @mark2kooki, I can reset your TV GO account, to see if this clears the issues but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,

Steven_L
 

[Steven_L]

Thanks for confirming your details via private message @mark2kooki. 

I have now reset your TV GO devices, please give it a try and let me know, if you have any further issues.

Regards,

Steven_L