on 08-12-2021 22:23
When I choose which live channel to watch it says the program is starting as if its about to but then just freezes. I can go back and then select another channel but will get exactly the same thing. For example I want to watch BT sport so I click to watch and it says 'BT sports is starting' but never does!
Answered! Go to Answer
on 16-12-2021 05:49
Hi, just to let you know it's now sorted. Removing app and reinstalling didn't work but all I had to do was a hard reset and it worked again.
on 10-12-2021 08:43
Hi @Olly5565,
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding the TV Go app issues you are experiencing. Just to confirm: does this happen on every channel on the TV Go App? Can you confirm if you have changed your TV package with us recently?
Kind regards,
Serena
on 10-12-2021 17:10
Hi Serena, I haven't recently changed my package. And yes, sadly happens on all channels
I thought it might be my phone but don't see why it would be as sky sports player and bbc iplayer etc are all ok
Thanks
on 12-12-2021 08:52
Hi @Olly5565,
Thank you for expanding. Would you mind removing and then re-installing the app to see if that helps matters at all?
Thanks,
on 16-12-2021 05:49
Hi, just to let you know it's now sorted. Removing app and reinstalling didn't work but all I had to do was a hard reset and it worked again.