on 23-07-2021 23:32
I'm using android on the go app and it won't let me watch recordings. It shows the below message. I am connected to the network so don't know what's wrong.
on 23-07-2021 23:33
My virgin connect can't find my hub. I'm connected to the WiFi but it still can't find it.
I've reset my android device, reset hub and still nothing
on 23-07-2021 23:40
I'm not 100% sure but I think you need to use the Virgin TV control app to watch recordings off your box
on 24-07-2021 00:26
If you have a V6 box, then you need to use TV-Control to view your recordings and manage your box, but if you have a 360, this function is carried out by TV-Go. The two boxes are physically identical, but the software & remote are totally different - you can check here if you're not sure.
On the assumption that you're using the correct app for your box type, is your mobile device on the same subnet as your box? In other words, in your router - all your devices are allocated a 192.168.0.xyz address - the xyz can & will differ, but the rest of the IP address must be the same. This is how the "connected to the same network as your box" is enforced.
The quickest way to check will be in your router's "connected devices" options.
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on 25-07-2021 09:39
25-07-2021 09:41 - edited 25-07-2021 09:43
I'm using the virgin go app as much box isn't compatible with the control app. I have also checked ip addresses and they match too.
It did work before but for since Friday nothing.
Thanks
on 25-07-2021 10:50
on 25-07-2021 11:52
Yes that's the first thing I did. I checked for any updates. Restarted my hub and TV box. Still nothing
on 25-07-2021 12:55
Can you check if you have the latest version of the app?