Virgin go Tv login

[ryan120]

Hi I’m unable to login into my virgin go tv app. I have reset the password and account is already registered. It’s prompting to “try again later” and I have left it for couples days and ran the same process with no luck. I am the account holder and using the same email connected to account.

[Martin_N]

Hi Ryan120,

Thank you for your post. I'm very sorry to hear about the issue with your Tv Go. 

Can you confirm if you are able to sign into your Virgin Media account okay?

Can you confirm if you have been able to try this via both the App & web browser version?

Can you confirm if you have been able to try this via different web browsers?

^Martin

[ben_4526]

Also having the same problem and have tried password reset, multiple browsers, web and mobile app, and I'm able to log into MVM fine.

Cheers,

Ben

[ben_4526]

Same problem as reported by many on this message board - TV Go has stopped working and throws "something went wrong, try again later" errors. 

I've tried:

• both mobile and web app
• multiple browser types
• resetting password (logging into my VM still works)

[Travis_M]

Hi @ben_4526

Thanks for posting on our community forum and sorry to hear about the issue with TVGo.

Are you just getting the 'Try again later' error? What exactly does the error message say which populates?

Regards

[ben_4526]

Hi Travis,

I get the error: "Something went wrong. Please try again later."

Cheers,

Ben

[Zach_R]

Hi @ben_4526,

Thank you for confirming. Are you also experiencing this problem on multiple devices, or just the one?

Thanks,

[ben_4526]

Hi Zach, 

Experiencing across multiple devices -> new macbook (m1 chip), old macbook & windows OS.

Cheers,

Ben

[JMLV]

I'm also having this exact same issue - "Something went wrong. Please try again later" - on Windows PC and Android mobile.

[Martin_N]

Thank you for that information ben_4526 & JMLV.

Can you confirm if you have been able to try this on both a Mobile data and WiFi connection?

^Martin