Virgin Media Virgin Media Community

dizzie70 · ‎08-02-2022

Virgin TV go – not available in this region

this is the message I get when trying to use Virgin TV Go on my phone. It’s fine on my laptop. Solutions please??
it used to work and then all of a sudden stopped.

I can’t see an issue with my IP address when using a link on somebody’s previous post about this issue. Looks like it’s showing exactly where I am.

newapollo · ‎09-02-2022

Hi @dizzie70

This worked for a forum member a couple weeks ago, hopefully it might work for you. Check you have the correct location in your phone settings, and if on android also in google play settings

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Akua_A · ‎10-02-2022

Hi @dizzie70,

Welcome back to our community forums and sorry to hear you are having issues with TV go.

We truly want to best help. Have you tried the great advice given by @newapollo? If so, what were the results?

Please get back in contact with us so we can best assist.

Thanks,

Akua_A
Forum Team
New around here? Check out the do's and don'ts, in our Community FAQs

dizzie70 · ‎22-01-2023

No because I don’t know how to do this. In my location services for Virgin TV Go, I have got shsre precise location.

I don’t know where else to check. Please help.

Robert_P · ‎23-01-2023

If you are using an Android device you may also need to open the Play Store app and check the settings there also as advised by newapollo.

Rob