Virgin TV Go login issues

[ollie_joe]

I am unable to login to my virgin TV go account via the app or online. I keep receiving a message saying oops something went wrong please try again later. 

This has been ongoing for past month or so. 

Please help.

[Paulina_Z]

Hi @ollie_joe,

Thank you for coming back to us. I'm sorry to hear that you're still experiencing this issue.

Can you tell us if you have been able to have this issue resolved for a while? When did this issue return?

Please let us know so we can investigate further for you.

Thank you.

[ollie_joe]

Hi Paulina,

Sadly this issue was never resolved. I have been unable to use log into the app since July. It is very disappointing as there are other functions in the app which I have been unable to use such as bookmarking shows and setting up recordings. 

[Steven_L]

Thanks for coming back to us @ollie_joe.

Do you have issues with any other app or sites from us such as your online account or the TV control app?

Regards,

Steven_L

[ollie_joe]

Hi Steven,

Dont seem to be able to log into any of the virgin apps. Furthermore, the connect app does not seem recognise my hub 3.

Is this something you can help with?

[John_GS]

Hi ollie_joe

Thanks for coming back to us. 

Are you getting any error messages when trying to log in?

The details you're using on the app, have you used them to log in online on the browser? 

Best,

[ollie_joe]

Hi John,

I have included a screenshot of the error message from the app and the browser

To clarify: I can now log into the virgin media connect app and have added my hub. 

TV Go app does not work. I have also tried on Apple iPhone and Macbook. 

  

[Zak_M]

Thank you for once again for coming back to me. 

I would like to take a further look into this for you. 

I will pop you over a PM so that I can get some further, information & we can raise this with the correct team.

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me that information.

I have managed to locate the IT ticket reference number for this issue. 

There are currently no updates, however as soon as there are, we will be sure to let you know. 

Kind regards,

Zak_M