on 04-04-2022 22:30
I have been using TV Go on this device (windows 11) since Christmas with no issues. Yesterday it said a new device was detect so need to replace an existing device. Today the same has happened twice and now I can't use the service as the maximum devices which can be registered to the account has been reached and so I have to wait until next month.
This has all happened on the same device using the same browser
Thanks
R
on 04-04-2022 22:33
Have there been any software updates to the browser? Which browser is it?
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on 04-04-2022 22:44
Windows 11, Edge - yes it has been updated
on 05-04-2022 19:55
How do I get this resolved? it looks like a common issue so I just need to know how i raise this with VM
on 07-04-2022 09:40
Hi RMPage,
Thank you for reaching out to us and welcome back, we are sorry to hear you are unable to use TV Go on your device since the software update due to it showing device limit reached, we can help by resetting the devices for you which will allow you to use the device again, once done please make sure the settings on the browser aren't set to remove Cookies automatically as this caused the devices to show as a new one each time used.
I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Regards
Paul.
on 15-04-2022 10:46
Hi there, I have the same issue. I have a new Windows 11 laptop but pretty sure it worked a few weeks ago. Tried on the app and two different browsers, now I have reached the max number of devices. Not sure what else to try but resetting the devices would be a good start. The browsers/app don't seem to be remembering (cookie issue?) and so each time I login it thinks it is a new device. Not sure why virgintvgo not working on Windows 11 now. I have deactivated my firewall/virus checker but that didn't help (now back on!). Any help appreciated as would like to use it this weekend.
Many thanks
Jane
on 16-04-2022 12:49
Hi Janerobbo,
Thank you for your post and welcome to our forums 🙂
I am so sorry to hear you are having issues with your TV GO, I can reset your devices on our end to see if this helps.
I will pop you over a PM to get some details, just keep an eye out for the purple envelope.
Zoie
on 16-04-2022 13:11
Thanks Zoie
on 18-04-2022 10:29
Hi Janerobbo,
Thank you for messaging with me 🙂
I am glad I could reset your devices even though this did not help. So glad to hear you resolved this by changing some settings.
Zoie