on 07-05-2021 21:13
Hi, I was just trying to watch something I had recorded on the TV Box 360 on my iPad. I’ve already looked at similar postings and have run through the various settings etc. The TV Box is connected to the Hub 3.0 via Ethernet. All devices are on the same subnet. Private address in WiFi settings is active. I’ve rebooted the TV Box, reinstalled the TV go app, logged in again etc. but still it says “This recording is only available on your home network” etc etc
I’m running iOS/iPadOS 14.5.1, but also checked with other iOS versions
The TV Box is running build 4.31
Can anybody help?
Answered! Go to Answer
on 07-05-2021 21:54
07-05-2021 22:28 - edited 07-05-2021 22:29
I suspect this bug has been introduced by 4.31 of the TV 360 Horizon software.
It’s not a function I use but I’ve been able to reproduce the error.
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on 07-05-2021 21:53
Virgin TV Go app enabled in the iPad’s Local Network Privacy settings?
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on 07-05-2021 21:54
07-05-2021 22:28 - edited 07-05-2021 22:29
I suspect this bug has been introduced by 4.31 of the TV 360 Horizon software.
It’s not a function I use but I’ve been able to reproduce the error.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 07-05-2021 22:33
on 11-05-2021 09:56
on 11-05-2021 11:38
Any idea when this is going to be fixed ? Even 3 weeks since I’ve been able to watch recordings in the app, it worked since March when I had virgin 360 installed
on 11-05-2021 13:23
on 12-05-2021 14:36
on 12-05-2021 15:27