Hi Katie, thanks for your reply to my post. I have deleted and reinstalled Virgin TV Go onto my laptop and there are still no BT Sports channels shown. I have also tried it on my tablet with the same result. There are no error messages shown. I have no idea what to try next.
I've managed to look into this for you and it would appear that this is due to an outage that's effecting people in your area but we are aware that other users from other regions of the UK are also struggling with this at the moment.
The estimated fix time is 08/08 at 12pm. Do please try this around 1pm and see if this channels have be restored.