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Virgin TV Go - Sorry, this video cannot be played at this time

Madams130
Joining in

on ‎02-01-2022 13:49

Attempting to watch TV while away from my house on my laptop only to have this message displayed:

Virgin TV Go - Sorry, this video cannot be played at this time

There is nothing in the previous posts that share any light on how to fix this issue.

Windows 11

Edge, Chrome 

All updated no previous issues watching TV on one of my Devices

Happy New Year

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎02-01-2022 14:02

Is this on any specific programmes?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Madams130
Joining in
In response to japitts

on ‎02-01-2022 14:38

Various channels that are VM specific not BBC, ITV etc.  Not tried sky sports or movies but I will. 

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John_GS
Forum Team
Forum Team

on ‎03-01-2022 14:42

Hi Madams130

Thanks for posting and apologies for the TV Go issues. You've not got a VPN active have you?

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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