Virgin TV Go Registered Devices not working

[barry1532]

All 4 registered devices for virgin tv go have been taken up by the same device and I cant use the service on that device or make any more changes.

This is the second time this has happened and I cant find a solution or get through on the phone to a human being to rectify this hence this post.

[kerrybaxter75]

hey..: mine is the same all 4 devices are took up and then when i try to watch it says restart video .. i got to speak to somebody but told me systems were down call back tomorrow 

[John_GS]

Hi barry1532,

Thanks for posting and welcome to the community. 

I am sorry to hear of this. When you try to make changes, what happens please?

Kind regards,

[barry1532]

I am unable to make changes for another 29 days on any devices. My laptop has taken up 3 different registered device slots and I cannot even use it. My ipad is the other device.

[Steven_L]

Hey barry1532,

I would need to take a further look into your account via a private message, to see what is happening with your TV Go service.

I will pop over a private message to you now, please respond with the details and we can look into this further. ^SL

Regards

Steven_L 

[arrgee1991]

Are there any plans for Virgin Media to fix this?

[RapsUK]

It would appear that we're all in the same boat ??
I have the same problem when it comes to watching Skysports on the TV on the go app every month it tells me I've used all my device slots. I only use two devices my Moblie Phone on Android and my PC so how can I have used ALL my slots ?? Id like someone to explain this to me please

[Natalie_L]

Hi RapsUK

I am very sorry to hear this has been happening. 

I will need to take a look from our side so I am going to pop you over a private message. 

The message will appear in the purple envelope on the top right of this page. 

Thank you 

[dofarrell]

Hi everyone,

Yes I’m afraid I’m having the same issue - it didn’t recognise my registered device so I clicked on register device a few times and now it says maximum number of devices reached and I can’t make any more changes for 31 days. On device settings, 4 of my 5 registered devices are the same thing (my computer - Google chrome) but still I can’t access it. I would really appreciate some help in getting it back working again but I think it’s a common problem this afternoon/evening. Many thanks, David  

[Alex_RM]

Hi dofarrell,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with TVGO, I've popped you over a private message so I can help reset your devices.

Alex_Rm