on 02-01-2020 16:33
All 4 registered devices for virgin tv go have been taken up by the same device and I cant use the service on that device or make any more changes.
This is the second time this has happened and I cant find a solution or get through on the phone to a human being to rectify this hence this post.
on 02-01-2020 18:05
hey..: mine is the same all 4 devices are took up and then when i try to watch it says restart video .. i got to speak to somebody but told me systems were down call back tomorrow
on 03-01-2020 09:07
Hi barry1532,
Thanks for posting and welcome to the community.
I am sorry to hear of this. When you try to make changes, what happens please?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 03-01-2020 12:57
I am unable to make changes for another 29 days on any devices. My laptop has taken up 3 different registered device slots and I cannot even use it. My ipad is the other device.
on 03-01-2020 14:41
Hey barry1532,
I would need to take a further look into your account via a private message, to see what is happening with your TV Go service.
I will pop over a private message to you now, please respond with the details and we can look into this further. ^SL
Regards
Steven_L
on 23-01-2020 17:02
Are there any plans for Virgin Media to fix this?
on 06-02-2020 21:46
on 09-02-2020 10:53
Hi RapsUK
I am very sorry to hear this has been happening.
I will need to take a look from our side so I am going to pop you over a private message.
The message will appear in the purple envelope on the top right of this page.
Thank you
on 01-01-2021 17:57
Hi everyone,
Yes I’m afraid I’m having the same issue - it didn’t recognise my registered device so I clicked on register device a few times and now it says maximum number of devices reached and I can’t make any more changes for 31 days. On device settings, 4 of my 5 registered devices are the same thing (my computer - Google chrome) but still I can’t access it. I would really appreciate some help in getting it back working again but I think it’s a common problem this afternoon/evening. Many thanks, David
on 02-01-2021 11:42
Hi dofarrell,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're having some issues with TVGO, I've popped you over a private message so I can help reset your devices.
Alex_Rm