Virgin TV Go - Maximum Devices Reached

[troywatp]

I'm having the same issue. Has a fix been announced for this?

[Paulina_Z]

Hi @troywatp,

Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your TVGo devices.

Have you been able to look into this issue further and access your TVGo Device Management? This can help you manage which devices you can access with your TVGo Login.

Please take a look into this and let us know how you get on. We'll be happy to help further if you're having issues after this point. 🙂

Thank you.

[troywatp]

Yes I've tried the device management. I only have on Macbook. I use the app and every log in states the max reached.

[Paul_DN]

Hi troywatp,
Thank you for reaching out to us in our community and welcome back, when you are using the TV Go app Via your MacBook are you clearing the cookies automatically afterwards, this will cause it to be viewed as a new device each time?

Regards

Paul.

[troywatp]

I've no idea how to clear cookies. Is this done in the app?

[Travis_M]

Hi @troywatp

Thanks for posting on our community forum!

I'm going to drop you a private message, please keep an eye on your inbox.

Regards