on 06-03-2018 11:52
Hello All
We seem to be having some issues with the Virgin TV Go service.
We have registered a Windows 10 PC & a Windows 10 Laptop as our 2 devices.
Accessing SkySports channels is fine, but when trying to view anything on Virgin TV Go we are informed that this is a new device and cannot be registered as we already have 2 active devices.
We are using the exact same machines as when both were originally registered.
This happened on Saturday on the PC, so we used our allotted change to re-register the PC, which worked for that day, but when trying on Monday the same message appeared: “CAN'T REGISTER THIS DEVICE
You have reached the maximum number of devices you can stream with. You can use one of the already registered devices or register a new”
We have cleared the browser settings etc, but this has had no effect.
We are logging in successfully via Microsoft Edge, which we originally registered the devices with.
After checking through the forums, someone advised that using the Windows 10 app would be a better option, which we have now installed.
We are now having some problems contacting Virgin however (Online Chat seems offline at the moment and we are struggling to get through to speak to someone).
The issue is we are not sure why this keeps refusing to use the devices we have already registered.
Has anyone else had any similar issues?
Many Thanks
Answered! Go to Answer
on 10-01-2019 11:01
Something is wrong so many complaining & it happening so constantly to users? fix the issue Not the result of issue
on 16-01-2019 10:15
Hi TFD
We have flagged this with the relevant team.
As soon as we have an update we will let you know
Regards
Gareth_L
on 27-01-2019 13:00
can you please reset my devices too, this is happening every month, consequently making the app pretty useless.
on 04-02-2019 16:20
Hi nigbates,
Thanks for your post.
If you pop me a private message I can get this sorted for you 🙂
Thanks
on 06-02-2019 13:59
on 15-02-2019 20:47
Hi
I have 2 devices registered that I can't swap, says 14 days remaining but not changed either for months and one is now an old phone that I got rid of.
How do I reset please?
Thanks
on 16-02-2019 12:58
Hi ToonEll
You would need to wait the 30 day period and you have 14 days left
Kind Regards
on 16-02-2019 13:12
30 days from what? I haven’t changed a device for months. Can you check when a device was last changed please? This seems to be an issue a lot of people see.
thanks
on 16-02-2019 13:14
You should be able to see this when logging in, we cannot see that here - Chris
on 16-02-2019 13:21
Where do I find that info, can’t see anything like that