Virgin TV Go - Maximum Devices Reached

[GDR23]

Hello All

We seem to be having some issues with the Virgin TV Go service.
We have registered a Windows 10 PC & a Windows 10 Laptop as our 2 devices.

Accessing SkySports channels is fine, but when trying to view anything on Virgin TV Go we are informed that this is a new device and cannot be registered as we already have 2 active devices.

We are using the exact same machines as when both were originally registered.
This happened on Saturday on the PC, so we used our allotted change to re-register the PC, which worked for that day, but when trying on Monday the same message appeared: “CAN'T REGISTER THIS DEVICE
You have reached the maximum number of devices you can stream with. You can use one of the already registered devices or register a new”

We have cleared the browser settings etc, but this has had no effect.
We are logging in successfully via Microsoft Edge, which we originally registered the devices with.

After checking through the forums, someone advised that using the Windows 10 app would be a better option, which we have now installed.

We are now having some problems contacting Virgin however (Online Chat seems offline at the moment and we are struggling to get through to speak to someone).

The issue is we are not sure why this keeps refusing to use the devices we have already registered.
Has anyone else had any similar issues?

Many Thanks

[nigbates]

Hi, I appear to be having the same problem. the app wants me to re-register my device every time.  infarct my device occupies both device place holders and now i cant change for another 11 days.

[Bella1602]

i have the same problem as this

[LeeKent24]

Hello, 

I'm also having this problem, could you please reset my devices?

[Joe_F]

Hi Bella, 

Welcome to our community forums, I am going to send you a private message, If you can reply to that I can look into this for you.

Thanks Joe_F

[Joe_F]

Hello LeeKent24,

I am really sorry to hear you have had this issue, I will send you a private message if you can reply to that I can look into this for you.

Thanks Joe_F

[RickyRoma]

Is there any fix for this yet? Really annoying. I set up new PC last week and watched something fine via Firefox. Now it thinks I'm using a new device even though it's the same one as listed in My Devices !

[Ben_N]

Hi RickyRoma. 

I have sent you a PM. 

Thanks

Ben_N

[MavTheMenace]

I am having the same issue, can someone please reset mine. Surely something needs to be done on this to stop this from happening. Sat down to watch the rugby this afternoon and can now no longer watch - so frustrating

[Ben_N]

Sorry to hear this. 

Is this happening on all devices that you try and use? 

[MavTheMenace]

This is watching on the same PC using firefox, had to reauthorise a week ago, and now it's telling me can't use this device as it has changed. It's the same browser and the same PC