Virgin TV Go- Download unavailable

[jamiegrice]

Hi,

I am unable to get anything to download using the Virgin TV Go app on my Samsung Tab S7+ tablet. Seems to work fine on my phone, Samsung S21+. 

Anyone had similar issues on tablet?

Thanks

[Paul_DN]

Hi jamiegrice,

Thank you for reaching out to us in our community and welcome back,  sorry to see you are facing issues downloading content on your S7+ tablet but not your phone, what error do you get when trying, have you tried deleting the  app and trying again, have you tried updating the device?

Regards

Paul.