Virgin TV GO app - Landscape Issues

[Ydnar]

So I’m trying to watch on my iPhone on the Virgin Go app, however when I go landscape it shows the channel on the bottom half of the screen and it just won’t go away

Any ideas?

[Kain_W]

Hi there Ydnar,

Thanks for your post and welcome to the community.

Apologies for the problems faced, can I ask is this only occurring on the advised device?

Also is the App installed with the latest version?

Let us know,

[Ydnar]

It’s on the latest App Version and iOS version on iPhone 14 Pro Max.. it’s the same portrait, there’s just channels underneath that you can’t get rid of in either way.. I want to watch in full screen

[Carley_S]

Thanks for confirming this @Ydnar 

When you double tab on the video does it go full screen at all? Do you see any box symbols for full screen mode at all?