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corybroderick18
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Virgin New TV app

@virginmedia I get this message for my go account on both my iPhone and Mac.”error sorry the video cannot be played at this time) it won’t let me register another device as it simply will not play. I have deleted it and reinstalled. Spent 1 hour on the phone yesterday with yous to try and get it fixed and yous couldn’t and it is still giving me the same message today. Absolute joke of a service.
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Re: Virgin New TV app

Hi corybroderick18,

 

Thanks for posting and I'm sorry to learn that you've been experiencing problems with TV Go.

 

I'd certainly like to look into this for you so I'm just going to need to confirm your details.

 

I'm just going to send you a private message requesting further information which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

 

 

Rose
Forum Team


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Ds24215605
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Re: Virgin New TV app

Same message

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Re: Virgin New TV app

Hi Ds24215605, 

Sorry that you're having an issue with our TV Go service. 

So we can have a look and see what's going on please 
text our cable specialists on 07533051809 and we’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday.

Let us know how you get on. 

Thanks. 

Emma_C - Forum Team
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