@virginmedia I get this message for my go account on both my iPhone and Mac.”error sorry the video cannot be played at this time) it won’t let me register another device as it simply will not play. I have deleted it and reinstalled. Spent 1 hour on the phone yesterday with yous to try and get it fixed and yous couldn’t and it is still giving me the same message today. Absolute joke of a service.
Sorry that you're having an issue with our TV Go service.
So we can have a look and see what's going on please text our cable specialists on 07533051809 and we’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday.