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Virgin Go app

organmaster
On our wavelength

on ‎21-12-2021 16:24

Since upgrading to V 360, my Go app has lag between the program and sound. 

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12 REPLIES 12

newapollo
Very Insightful Person
Very Insightful Person

on ‎21-12-2021 17:06

Hi @organmaster 

Have you tried uninstalling and then  reinstalling the app, or clearing the cache and user data in the app settings?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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organmaster
On our wavelength
In response to newapollo

on ‎21-12-2021 21:04

Thank you, seems to have worked. It’s not perfect but much better. 

japitts
Very Insightful Person
Very Insightful Person

on ‎21-12-2021 21:40

Are you using TV Go to live-stream broadcast channels/VoD programmes?

Or to stream recordings from your 360 box?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team
In response to organmaster

on ‎23-12-2021 08:36

That's good to hear organmaster

Anything else you need help with please let us know 

Gareth_L

 

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organmaster
On our wavelength
In response to Gareth_L

on ‎26-12-2021 13:02

Back to square 1, the app was downloaded again and there is a lag between voice and video. The voice comes before the video. 🙄didn’t happen before upgrading to 360

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japitts
Very Insightful Person
Very Insightful Person
In response to organmaster

on ‎26-12-2021 13:24

Are you using TV Go to live-stream broadcast channels/VoD programmes?

Or to stream recordings from your 360 box?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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organmaster
On our wavelength
In response to japitts

on ‎26-12-2021 14:01

Hi

 

streaming TV Go live programs 😉

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Ayisha_B
Forum Team
Forum Team
In response to organmaster

on ‎27-12-2021 14:09

Hi @organmaster,

 

Sorry to hear you're having issues again. 

 

What device are you using TV GO on?

 

 

Ayisha_B
Forum Team

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organmaster
On our wavelength
In response to Ayisha_B

on ‎27-12-2021 16:52

Hi

 

I’m using an iPad mini

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