Virgin Go Devices

[Stacey_21]

ViginGo and browser saying that I have reached the maximum number of devices. Before when I logged into either to use them it kept asking me to register my device, its recognising my laptop as a different device even though I use the same laptop and browser each time.

[Ryan_N]

Hi Stacey_21, 

Thank you for your post and welcome to the forums. 

Sorry to hear about this. It can happen if you use a VPN or if you use an incognito/private browsing mode. We have also known for Google Chrome to treat this as a new device every time you log in. Do any of the mentioned add up to what you've been seeing? 

Cheers, 

Ryan. 

[Stacey_21]

I'm not using any of those and my browser is Microsoft Edge. 

[Carley_S]

Thank you for confirming that information @Stacey_21. 

This sounds more like your laptop is removing the cookies needed to remember you device each time you log in.  You will have to keep the cookies on your laptop/PC or it will register as a new device every time and use up all of their available changes. More info on this can be found here.

You can have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to your registered devices 3 times in one month.
Instructions on how a customer can register a device or replace a registered device can be found here.
Let us know if you have any further issues or questions at all, we'll be here to help if needed.