on 14-01-2022 13:02
Can anyone tell me how I can access my Virgin Go on my MacBook when away from home ?
can’t seem to find an App
on 15-01-2022 22:33
Hi @GrahameP50
I hope this helps - info from
https://www.virginmedia.com/help/virgin-tv-go-what-devices-can-i-use
Virgin TV Go is supported on the following systems and browsers:
To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.
NOTE: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.
*To use Virgin TV Go with Internet Explorer on Windows 7 you'll need to install Microsoft Silverlight.
**To use Virgin TV Go with Safari 11 or earlier you'll need to install Microsoft Silverlight. Virgin TV Go is not currently compatible with Safari 12. To use Virgin TV Go on macOS with Safari 12 installed, you'll need to use an alternate browser such as Firefox or Chrome.
on 16-01-2022 09:32
Hi @GrahameP50,
Thank you for your post and welcome to our community forums. We're here to help.
Have the steps and the information that @newapollo has provided helped at all?
Thanks,
on 16-01-2022 16:33
Hi
thanks for the response - I had seen the guidance on the virgin website. I have Google Chrome installed on my MacBook
what I don’t understand, and I’m sorry if this is obvious, is do I download and install Go within Chrome, and if so how do I do that
or do I simply run it in the web browser - and if so how do I do that?
on 17-01-2022 16:42
No problem at all @GrahameP50 we are happy to further explain this for you.
You can download the app onto devices to watch as seen here https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app.
Alternatively, if you do not wish to download the app, you can access this here by logging in https://virgintvgo.virginmedia.com/en.html.
Is there anything else you need help with?
Thanks,
on 17-01-2022 17:54
Hi I’m just going round in circles here
i want to use Virgin Go on my MacBook
ive been told I can use it in Chrome - which I have and use
when I go on the virgin site it just keeps referring me to the App Store where there is no app to use on a MacBook
how do I access virgin go using chrome on my MacBook
please can someone explain in simple to follow steps- I have looked at the guidance on the virgin website and it doesn’t help
on 17-01-2022 18:01
Sorry for that last message
through luck I appear to have managed to achieve what I wanted - still not sure how, but at the moment I have virgin running on my MacBook
on 19-01-2022 08:38