on 22-01-2022 17:57
Every time I try to access Sky Sports on my iPhone I keep getting the message’Video Unavailable’
Answered! Go to Answer
on 30-01-2022 16:36
Tried that by still getting this annoying message. I’m going to give up!
on 01-02-2022 15:48
Sorry to see you're effected by this issue @eagleboy1234
Does this happen on the Apple device only, or is it replicated on other devices also?
Kindest regards,
David_Bn
on 01-02-2022 17:08
No only on my iPhone. Annoyingly I also get this message which I haven’t a clue why!
on 01-02-2022 17:10
The issue may be caused by the VPN.
What happens if you try without the VPN?
on 01-02-2022 17:25
When I turn off the VPN Virgin automatically reconnects it (I’ve switched it off on Norton so I know that’s not reconnecting).
on 02-02-2022 17:50
Hi @eagleboy1234, thanks for your return message.
Unfortunately, we aren't responsible for any VPN's so if it is automatically reconnecting then that will be the function of the VPN you're using.
Does this still happen when you disable wifi altogether, and use your mobile data only?
Many thanks
on 02-02-2022 19:00
Hello Tom, I’ve completely disabled the VPN and tried the app again and I’m now able to watch Sky Sports on my iPhone. I now understand that the app needs to know that you are based in the UK to ensure you are eligible to receive the service and the VPN may prevent that.
on 04-02-2022 11:30
Tanks for the update eagleboy1234 and glad to hear removing the VPN has helped resolve the issue.
Rob
on 04-02-2022 12:39
Thanks for your advice!
on 05-02-2022 12:45
Our pleasure @eagleboy1234
Have a lovely weekend!