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LonelyBlade
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Message 1 of 13
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Useless TV Go app

Does anyone have any suggestions of a clean nature as to why Virgin are clearly ignoring the fact that this TV Go app is a complete and utter failure?

For weeks (if not months) now, customers are constantly complaining over the device registration problems (me included) and nothing seems to be moving forward.

I have trawled through this community website and several forum Team Members have dipped in and out with their (differing) thoughts but never have they dealt with the issue head on. Or if they have, they keep it close to their chests by private messaging. Unfortunately I do not feel this is the case due to the constant stream of new posts each day complaining of the same issue! 

At the very least a pinned post at the top of the list recognising the issues and what they intend doing about them would be a start. And by that I mean a truly corporate response from a Virgin official, not just what a forum Team Member thinks might happen!

If you've managed to get to the end of this rant well done and thanks! 

 

 

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Very Insightful Person
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Message 2 of 13
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Re: Useless TV Go app

the problem with registered devices is that if people clear browser cache or use another browser it will see it as a new device.

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LonelyBlade
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Message 3 of 13
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Re: Useless TV Go app

Not on my phone I'm afraid.

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Very Insightful Person
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Message 4 of 13
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Re: Useless TV Go app

has your phone done any updates?
Ios updates can make this happen on iphones.

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LonelyBlade
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Message 5 of 13
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Re: Useless TV Go app

I keep my laptop up to date with regular cookie clearing and security updates and have no problems whatsoever accessing all Virgin channels along with Sky Sports and Cinema. My phone did work fine at one point but not lately as it doesn't recognise the device which is registered even though it's still present in the list and I cannot remove it even though I've made no device changes. Similar to loads of other posters I'm being told to wait until the refresh period to then re-register the device which is already registered!!! Annoying is too subtle a word.

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Forum Team
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Message 6 of 13
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Helpful Answer

Re: Useless TV Go app

HI LonelyBlade, 

I'm very sorry about the ongoing issues you have had with our TV Go service. 

I have sent you a private message so I can assist further. 

 

Regards, 

Dean C 

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gmolloy67
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Message 7 of 13
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Re: Useless TV Go app

virgin media sky sports app sucks total waste of time and money

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jacquelineorton
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Message 8 of 13
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Re: Useless TV Go app

I too have a problem. It's so incredibly slow to connect,but at all. 

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Forum Team
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Message 9 of 13
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Re: Useless TV Go app

Thanks jacquelineorton, I will be sure to pass this feedback on for you, can you expand on what aspects of the app are slow, is it just connection?

 

Thanks Joe_F

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jacquelineorton
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Message 10 of 13
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Re: Useless TV Go app

Initial connection

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