on 12-03-2022 19:35
I use TV Go frequently and someties successfully on my laptop. I do however experience long periods where the 'Not available - Sorry we can't play at this moment' is displayed making the service totally unreliable. The service returns sometimes over night. Contacting the help line haas been totally unproductive and very fustrating because of the their lack of grasp of what is a simple problem. Can anyone shine any light on the problem?
Answered! Go to Answer
on 19-03-2022 10:41
Hi jilmurraymtm,
Thanks very much for confirming the requested details with me via PM.
I've now raised and escalated this issue with our relevant IT Support Team. As soon as I have an update for you on this issue, I'll be sure to let you know ASAP from here 🙂
If you need anything else or have anymore questions, please don't hesitate to contact us from here.
Kind regards
on 14-03-2022 08:55
Hi @jlmurraymtm, thanks for your post although I'm sorry to hear of your concerns.
Can you please advise how you use your TV Go please, is it via the App or the Web Browser? Have you also tried uninstalling the app and reinstalling this?
Also can you please confirm what device you're using?
Many thanks
on 14-03-2022 12:59
on 15-03-2022 14:18
Hi jlmurraymtm,
Thanks for getting back to us. I'll pop you over a PM now so I can look into this further for you. We may possibly need to raise this issue with our IT Teams.
Kind regards
on 19-03-2022 10:41
Hi jilmurraymtm,
Thanks very much for confirming the requested details with me via PM.
I've now raised and escalated this issue with our relevant IT Support Team. As soon as I have an update for you on this issue, I'll be sure to let you know ASAP from here 🙂
If you need anything else or have anymore questions, please don't hesitate to contact us from here.
Kind regards
on 04-04-2022 19:34
Hi Beth
You were going to get in touch when you had more information but I have not heard from you.
The situation seemed to improve but this evening it is not possible to view any channels on Virgin TvGo. It is a very unreliable service.
on 05-04-2022 20:13
Hi jlmurraymtm,
Thanks for coming back to us on this and apologies to hear you've not had any update yet.
As soon as Beth receives an update she will pop back to let you know. We understand it can be frustrating but we do appreciate your patience in the meantime.
I've popped @Beth_G a message just to check in on the ticket incase something has been missed.
Thanks,
on 06-04-2022 11:54
Hi jlmurraymtm,
Thanks for your post. I'm afraid that there has been no update as of yet, this is why I have not been back in touch.
I've requested an update on the ticket for you and I will keep you posted with any news
Thank you for your ongoing patience.