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Justind
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Message 11 of 31
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Re: Unexpected error Sky Sports App

Find a fix!!!
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Astley62
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Message 12 of 31
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Re: Unexpected error Sky Sports App

Frustrating isn’t it? Smiley Sad
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Superuser
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Message 13 of 31
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Re: Unexpected error Sky Sports App

Yep, VM get panned for faults out with their control. Sky need to step up.
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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JimT1
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Message 14 of 31
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Re: Unexpected error Sky Sports App

Hi Graham_A, I don’t see your advice! Am I looking in the wrong place? TV on the go brought me back to this thread! Am confused!
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ntmh01
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Message 15 of 31
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Re: Unexpected error Sky Sports App

@Graham_A

 

What are you talking about? 

This is a 100% a VM fault....or have the tech teams at VM got so little to do they are now fixing Sky faults aswell?

 

Taken from VIRGIN MEDIA Status page:

You might find that you are not able to watch SKY Sports player - "Unexpected error: Oops something went wrong, please try again later." - iOS .
 

We have identified the problem and an engineer is on their way.

Fix estimate
12   January 13:35
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JimT1
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Message 16 of 31
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Re: Unexpected error Sky Sports App

It is now 20:45 on the 12th and this issue remains to be resolved. Given the number of people having this problem why have we not had a response from a team member! It is now beyond time that we had such input. Do Virgin Media resolution teams ever look at this forum?

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Astley62
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Message 17 of 31
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Re: Unexpected error Sky Sports App

It would appear not Smiley Sad
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JimT1
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Message 18 of 31
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Re: Unexpected error Sky Sports App

They have had a notification in the status page saying this problem is recognised and will be fixed by 13:35 today, the 15th Jan. That has now been updated to 19th Jan 13:35!

They are just messing about. This is not the first time this has happened either. What bets it isn’t fixed next Fri? 

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JimT1
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Message 19 of 31
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Re: Unexpected error Sky Sports App

Anyone going to modify their package when they fail to fix this problem by Friday?
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Justind
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Message 20 of 31
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Re: Unexpected error Sky Sports App

All
Update for Sky sports app on the store, just downloaded and it’s fixed the error. Bit late for the Arsenal game, but least it appears to be fixed!!
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