Hi , I changed devices yesterday from iPhone to iPad and after registering iPad I can’t watch sky sports , keep getting message saying “unexpected error” , I’ve logged out , deleted app and reinstalled etc but no joy . Sky Cinema works fine and I can see iPad is a Registered device . Does anyone know how to fix please ?
Yeh I’m getting the same. Haven’t been able to use sky sports mobile to watch live tv for the last month or so. Tempted to switch back to sky if this is the best Virgin can offer. I haven’t even changed devices, seems like every time there is an event I want to watch it’s always unexpected error. Tried reinstall, I’m on latest IOS etc
Me too....changed to iPad on Thursday night last week....no Sky Sports since (unexpected error).
I logged a call with Virgin and they said they would have a fix for 5.35pm on Friday.....that then became 9am Saturday.....after that they've only said they are trying hard to resolve it.
I really don't get it. It's not like ios has just landed and developers are still learning how to use it's features for crying out loud! Strikes me that incompetence is the most likely cause of the problem. Sort it out Virgin, we pay enough money!
How can Sky Cinema work fine, yet Sky Sports (using the same login details) not? Ridiculous!
I have just upgraded my phone from iPhone 6 to 7 Plus and partly the reason I got it was to watch sky sports on a bigger screen on the go but since changing I too am getting the ‘unexpected error’ when I try to watch live TV
It was supposed to be resolved at 1.35pm yesterday. The lady on the phone told me that at 2.40pm.....their system was still showing the fix to be completed an hour previous....you really couldn't make it up!