Virgin Media Community

[PJaskolski]

Thank you for your reply. No it does not help, I tried that before and again just now. This appears to be a common problem yet there is no answer which resolves it

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@Ben_N wrote:

Has uninstalling and reinstalling the App helped? 

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[Ben_N]

Is this happening on any device you try and use or just the mobile? 

[PJaskolski]

I only have the app on my mobile but from messages from other people the problem does not appear to be restricted to mobiles

[Ben_N]

Can you try the following 

• Open your web browser and go to the Virgin TV Go website
• Click on Settings
• Click on Device Management
• Sign in using your primary My Virgin Media username and password if prompted
• Click on Manage My Sky Devices
• Your current registered devices will be shown
• Choose the Device you want to remove
• Click Delete

Then try logging in again? 

[PJaskolski]

I now have only my Huawei mobile registered but it has made no difference. I can watch other channels on virgin go

[PJaskolski]

Just when I thought that I had found a helpful person in Ben_O he disappeared, does nobody know how to get sky sport on virgin go ????

[PJaskolski]

The person was Ben_ N

[Ben_N]

Hi there. 

Apologies, I was off. 

At this stage I'd recommend contacting the team on 0345 454 1111 and they can take a look into this for you.

Thanks

Ben_N

[PJaskolski]

Thank you

[Ben_N]

No worries. Let us know how this goes.