06-10-2020 13:53 - edited 06-10-2020 13:54
I hadn't really tried using TV go before, but with the new 360 box I thought I'd check it out.
Using a chromebook, which is showing up as a registered device in my account, I can watch live TV, and I get 'Watch on TV' as an option for my recordings and watchlist, but I can't watch any recordings in the browser. Instead I see a message that the programme is available on the Virgin TV Go website. Please go to the website to continue." The problem is that I'm already on the website.
Answered! Go to Answer
on 05-06-2021 18:11
Hi Coachmark83,
It's good to see that app version 4.32.1 is working for you.
In regards to the 360 mini. Because all the recordings are stored on the main box it needs to be on.
Go to Settings > System > Standby power consumption. You have 3 choices.
Fast start - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using on the main box. It uses minimal power but takes a while to start.
The first two options are best if you have a mini box and want to watch a recording on it
on 05-06-2021 18:17
Thanks Newapollo
will try it when back home. If I understand it correctly the active start will keep the main box “online” then?
We have noticed that the mini box works fine if main box is on with amber light or on standby with red light on. But when the main box is totally off, no light on (after it’s been off for a while) the mini box or app doesn’t seem to link up to recordings.
on 05-06-2021 22:51
I have seen this issue before where the rights holder to the program does not allow ‘remote’ viewing of the recording. If you post which recordings are affected maybe a moderator could check if this is the issue, if not then further investigation required.
on 06-06-2021 14:47
Thanks Starlir. I imagine it’s something to do with rights which is a shame.
It’s not letting me post the photo as size is too big?? Sorry.
On my recordings it’s has affected Freeview Sports. Can’t watch a recording on app, but I can go back in the week on guide to find it and watch it. Seems a bit weird that can watch it again on guide function but not on my own recordings function.
With On demand movies feature it applies to some movies but not others. I can watch Lego Movie (first one) but not Lego Movie 2. Says only available to watch on virgin tv box.
on 07-06-2021 13:01
Thanks for keeping the thread updated Coachmark83.
Considering it only seems to be some content, and the message saying it's only available on the tv box it would appear to be a licensing/rights thing, but I'll send it to the mods to see if we can get clarification.
Tom
on 07-06-2021 18:38
Further to my previous message, apparently this is not a rights/licensing issue but something that is known and the relevant teams are working on a fix. Affected users should keep checking and as soon as it's resolved you'll be able to access all recordings.
Tom
on 07-06-2021 20:41
Thanks Tom
Will keep checking for updates. Hopefully it’s not a rights issue as seems a little limiting. I find the TV Go app works better on iOS and iPad than it does on desktop through a web browser. I get more errors on laptop than iPad.
Also thanks to all previous replies. The linking up to main box has now been resolved in changing to “Active Start”. Mini box works fine.
on 07-06-2021 20:49
Hi @Coachmark83,
Thank you for getting back to us in regards to this issue.
I'm glad to hear that your Mini box works fine after the Active Start suggestion.
Please keep checking the system and once the issue is resolved, you will be able to access your recordings fully.
Thanks! 🙂
on 23-08-2021 12:34
Hello! This exact same thing has started happening to me again. We went away for a week or so, came back and saw that none of our planned recordings had recorded and now this is happening again. Not sure if it it linked to some sort of outage?
on 24-08-2021 17:53
Hi GenerousZero,
Thanks for posting on our community forums. Disappointed to hear that none of your planned recording went ahead whilst you were away, we understand how annoying this is.
Remotely looking from our end, we have located your account from details you have provided from your community profile. Can we just clarify how you set up the recordings before you left, was this from your 360 box?
Kind regards Jodi.