Unable to use TV Go website to watch recordings

[lennyv]

I hadn't really tried using TV go before, but with the new 360 box I thought I'd check it out.

Using a chromebook, which is showing up as a registered device in my account, I can watch live TV, and I get 'Watch on TV' as an option for my recordings and watchlist, but I can't watch any recordings in the browser. Instead I see a message that the programme is available on the Virgin TV Go website. Please go to the website to continue." The problem is that I'm already on the website.

[arrgee1991]

 TV Control should allow you to watch recordings.  However, I don’t believe there is an app on Chromebook, just Android, IOS and Amazon.

TV Go allows you to watch on-demand, catch up and live TV (except Sky Sports, you need Sky Sports App fo that. There is an Android app, IOS app and browser support for it.

[lennyv]

Correct. The app isn't available on Chromebooks.

I'm trying to watch using https://virgintvgo.virginmedia.com/

[arrgee1991]

---

@lennyv wrote:

Correct. The app isn't available on Chromebooks.

I'm trying to watch using https://virgintvgo.virginmedia.com/

---

You can’t watch recordings from TV Go.  You can only watch them with TV Control.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app

You can use your Virgin TV Control app as an extra TV remote, to browse the TV guide, and personalise it to show only your favourite channels. Not only that, but if you are planning your daily exercise break or weekly food shop, you can control your TiVo or V6 box from anywhere. As long as you have a WiFi, 3G or 4G connection, you can set and manage your recordings. What’s more, if you have a V6 box, you can stream your V6 recordings to mobiles or tablets around the home.

[Graham_A]

The TV Control app does not work with the 360 box.  

[lennyv]

---

@arrgee1991 wrote:

---

@lennyv wrote:

Correct. The app isn't available on Chromebooks.

I'm trying to watch using https://virgintvgo.virginmedia.com/

---

You can’t watch recordings from TV Go.  You can only watch them with TV Control.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app

You can use your Virgin TV Control app as an extra TV remote, to browse the TV guide, and personalise it to show only your favourite channels. Not only that, but if you are planning your daily exercise break or weekly food shop, you can control your TiVo or V6 box from anywhere. As long as you have a WiFi, 3G or 4G connection, you can set and manage your recordings. What’s more, if you have a V6 box, you can stream your V6 recordings to mobiles or tablets around the home.

---

I have a 360 box (for better or for worse). On my android phone I have an app called Virgin TV Go, which I can use to watch recorded programmes. I just tested that to make sure it was the case. I can't use the Virgin TV Go website, though, and I don't know why not.

[arrgee1991]

Duplicate

[arrgee1991]

Regarding the 360 box...

@BlueLou wrote:

You dont need the Control app anymore.  Everything you want to do can be done from Virgin TV Go :

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app

Not only can you manage your recordings on there you can stream live TV and on demand content, even Sky Cinema, if you have it

[BlueLou · Accepted solution]

Theres a lot of confusion on this thread so let's take it a step at a time.

• Original poster has Virgin TV 360, not TiVo
• Virgin TV Control is not needed for those who have upgraded to 360, you just need Virgin TV Go to do everything!
• You can stream recordings from your Virgin TV 360 box to TV Go on iOS and Android (and Windows phone I think but other than Microsoft employees who cares?) 
• However, you can't stream recordings from your Virgin TV 360 box to the TV Go website.  

So, if you want to watch those recordings then you have to use the app on your phone, or hopefully they will be available as box sets on demand on the website? 

[lennyv]

Thanks BlueLou for the comprehensive summary.

There a couple of thoughts I have from it:

• The message that I get telling me to go to the website is misleading / a bug / either way needs correcting
• It's a pity that recordings can't be viewed using the browser because the screen size would be much better for viewing than my phone's screen.